Frequently Asked Questions

Ordering & MOQ

Q: What is the minimum order quantity (MOQ)?
A: For wholesale orders, MOQ is 100 pairs per style. You can mix colors and sizes within each style. For OEM/custom orders, MOQ is 300 pairs.

Q: Can I get samples before placing a bulk order?
A: Yes! We offer free samples for existing styles. Simply cover the shipping cost and we will send samples within 3-5 business days.

Shipping & Delivery

Q: What shipping methods do you use?
A: We ship worldwide via DHL, FedEx, and UPS for small orders (5-10 business days). For bulk orders, we offer sea freight (25-35 days) which is more economical.

Q: How much does shipping cost?
A: Shipping costs vary by destination and order size. Use our shipping calculator at checkout for retail orders. For wholesale, your account manager will provide a shipping quote.

Customization

Q: Can you put my brand logo on the shoes?
A: Absolutely! We offer full OEM services including custom logos, colorways, packaging, and hang tags. MOQ for custom orders is 300 pairs per design.

Q: What file formats do you accept for logos?
A: We accept AI, PSD, PNG (300dpi+), and PDF formats for logo files.

Payment

Q: What payment methods do you accept?
A: We accept T/T (bank wire transfer), PayPal, Western Union, and Alibaba Trade Assurance. For new clients, we recommend Trade Assurance for buyer protection.

Returns & Quality

Q: What if I receive defective products?
A: Our 30-person QC team inspects every shipment. If you receive any defective items, take photos and contact us within 7 days. We will replace or refund defective items.